Política de envío

At Reikii Studio, many of our jewelry pieces are handcrafted, personalized, or made to order. Most items begin production only after an order has been placed, so each piece can be prepared specifically for you.

Order Processing & Production

Because many of our products are handmade or customized, production time may vary depending on the design, materials, personalization requirements, and order volume.

Most made-to-order and personalized items are produced only after payment has been confirmed and all required customization details have been received.

The estimated delivery timeframe, including production and shipping, is typically 8–25 business days. Please note that this timeframe is an estimate only and is not guaranteed.

Highly customized, handmade, or more complex pieces may require additional production time.

Shipping Destinations

Reikii Studio ships to many countries and regions worldwide.

Available shipping destinations may vary depending on shipping carrier availability, customs restrictions, and operational limitations. If we are unable to ship to your location after an order is placed, we will contact you as soon as possible.

Shipping Time

Once your piece has completed production and passed quality inspection, it will be prepared for dispatch.

Shipping transit time may vary depending on:

Destination country or region
Shipping carrier
Customs clearance
Local delivery conditions
Peak holiday periods
Weather or other events outside our control

Delivery estimates shown at checkout or provided by customer service are approximate only.

Tracking Information

Where tracking is available, customers will receive shipment confirmation and tracking details after the order has been dispatched.

Please allow some time for tracking information to become active after shipment confirmation.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.

Reikii Studio does not control customs charges and cannot predict the amount that may be assessed by local authorities.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully review your shipping information before placing your order. Once an order has entered production or has been dispatched, we may not be able to modify the delivery address.

Reikii Studio is not responsible for delivery delays, failed delivery, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

PO Boxes

Certain shipping services may require a signature upon delivery and may not support delivery to PO Boxes.

We recommend using a valid residential or business street address whenever possible.

Delivery Delays

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

Handmade or customized production requirements
Material availability
Quality control procedures
Customs clearance delays
Carrier disruptions
Severe weather
Public holidays
High-volume order periods
Events outside our reasonable control

Such delays do not automatically qualify an order for cancellation or refund once production has begun, especially for personalized or custom-made items, subject to applicable law.

Lost or Damaged Shipments

If your tracking information indicates that your order may have been lost in transit, or if your package arrives damaged, please contact us as soon as possible.

Please include your order number and, where applicable, photos of the package and product so we can assist you more effectively.

Custom & Personalized Orders

Customized, engraved, resized, or otherwise personalized jewelry is made specifically for the individual customer.

Production times for these orders may be longer than those for standard pieces. Please refer to our Refund Policy for further information regarding cancellations, returns, and personalized products.